Canceling an Order
To cancel an order you must email [email protected] no later than 1 PM PST the same business day in which the order was placed. Cancellations can only be completed during our standards customer service hours (Monday - Friday 10:00 - 4:00 PM). A cancellation received after the window or outside customer service hours may ship out per our shipping guidelines.
Final Sale/Clearance Items:
• All Sale Items and Clearance Items are Final. No Returns on Sale Items or Clearance Items.
• The term "Final Sale" means an item can not be returned or exchanged
• Please note due to sanitary reasons, the following items are NOT eligible for return or exchange: swimwear, intimates, undergarments, bras, bandeaus, and hair accessories. There will be no exceptions on these items.
• Upon receipt, please inspect your order immediately. Please be sure to inspect your items within 3 days of receiving your delivery for defects and issues. Contact email: [email protected]
• All defects and issues must be notified via email or text within that 3 day window, and must include order number and images of the issue.
• Any item defects found after 3 days of receiving the shipment will be assessed a restocking fee to be returned.
• We cannot make exceptions once you have had the merchandise in your care for a longer period of time, removed tags, washed or worn it.
Returns:
• Returns will be issued refunds in the form of Store Credit.
• Returns must be in original, unused, unworn condition with no defects, no stains, no pet hair, no smells, or any signs that the item has been worn or used, with all tags attached and all packing slips included with the return.
• Please allow up to 5-7 business days to process your return once we receive it.
• Returns must be received within 14 calendar days of receiving your order (unless otherwise noted at purchase), at our warehouse. International orders have 30 days from receiving your order to return merchandise. For returned items past the 14 day return period, a 25% restocking fee will be subtracted from the store credit given. The 14 days starts from the day the order was received by the customer. Returns older than 14 days will be rejected, and you will be contacted to have them shipped back to you at your expense.
• Shipping charges are not refundable. We are not responsible for returned shipping costs, lost or stolen packages.
Exchanges:
• Exchanges are only for the same item in different size or color. Due to our limited quantities per unique style we can't guarantee an exchange will be possible.
• Exchanges must be made within 20 days of the original purchase date.
• The item you return must meet all of the return guidelines listed above.
• Please contact customer service at [email protected]. Please provide the order # for faster service and add Exchange in the subject line.
• Ship your return item back. Once we receive the return item (please allow up to 7 business days for processing), we will ship out your new item.
• If we are currently sold out of the size desired, we will be unable to process an exchange so please refer to the return instructions above.
To ship back your order: we do not provide free return shipping.
• If possible utilize the mailer bag for clothing and utilize the original box for shoes when possible.
• Feel free to ship your orders back with the carrier of your choice - shipping with tracking information is recommended.
• Include the original packing slip or your name and email address (one used to place order) in the return. You may ship back multiple orders in the same package as long as you include the packing slips for each order.
Each item is photographed to it's very best to display accurate colors, measurements and patterns. Please beware that various computer/mobile devices have different color display profiles. Items with slight variances will not be considered defective, as each item may be unique in pattern/color.